Terms & Conditions


Terms & Conditions *Open Box Video required. Animal must be picked up from Fed Ex Hub within 2 hours or arrival or guarantee is VOID. Any concerns or issues must be reported to the seller within 2 hours. Seller is not responsible for death due to shipping errors beyond our control or damage due to shipping mishandling. Any animal DOA must include pictures/video of the actual deceased animal within 2 hours of arrival. If all requirements are met. The animal will be replaced or refunded. Replaced animals will be at no cost. Buyer will pay all shipping costs for the replacement animal. Before a replacement is sent out. *All animals will come with a 3 day guarantee. IF ALL shipping requirements are met. Animal MUST be picked up within 2 hours of arrival to the Fed EX Hub near you. With proof of life in pictures/video. Any concerns or issues must be reported to the seller in the 2 hour time of arrival or guarantee is VOID. Animals shipped to residents homes will come with no live arrival guarantee or 3 day guarantee. We strongly suggest against this method of delivery. All costs must be paid before animals will be shipped. *All deposits and final payments are NON REFUNDABLE. All sales are FINAL.